Privacy Policy

隱私權政策聲明 請注意，本聲明可能不時修訂，恕不另行通知。 建議您定期檢查是否有最新版本。

Privacy Policy Statement Please note that this Statement may be amended from time to time without prior notice. You are advised to check for the latest version on a regular basis. 

我們的隱私原則 Our Privacy Principles 

R&M Homecare Limited（「RM」）建立在客戶與我們之間的信任之上。 為了保護您提供給我們的所有資訊的機密性，我們遵循以下隱私原則：

• 我們只收集我們認為相關且需要了解您對外籍家庭傭工的需求以及開展我們的業務所需的個人資訊。 我們使用您的個人資訊是為了向您提供更好的客戶服務和產品。
• 在法律允許的情況下，我們可能會將您的個人資訊傳遞給我們的業務合作夥伴或代理商。
• 除非得到您的同意或法律要求或事先通知您，否則我們不會向任何外部組織揭露您的個人資訊。
• 我們可能會不時被要求向政府或司法機構或機構或我們的監管機構披露您的個人信息，但我們只會在適當的授權下這樣做。
• 我們的目標是確保我們記錄中的您的個人資訊準確且最新。
• 我們維持嚴格的安全系統，旨在防止任何人（包括我們的員工）未經授權存取您的個人資訊。
• 我們、我們的所有員工和所有有權存取您的資訊的第三方都被特別要求遵守我們的保密義務。 透過恪守對這些原則的承諾，RM 將確保尊重您對我們固有的信任。

R&M Homecare Limited ('RM') has been built on trust between our customers and ourselves. To preserve the confidentiality of all information you provide to us, we maintain the following privacy principles: 

• We only collect personal information that we believe to be relevant and required to understand your needs on foreign domestic helper and to conduct our business. We use your personal information to provide you with better customer services and products. 
• We may pass your personal information to our business partners or agents, as permitted by law.
• We will not disclose your personal information to any external organization unless we have your consent or are required by law or have previously informed you. 
• We may be required from time to time to disclose your personal information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority. 
• We aim to keep your personal information on our records accurate and up to date. 
• We maintain strict security systems designed to prevent unauthorized access to your personal information by anyone, including our staff. 
• We, all our staff and all third parties with permitted access to your information are specifically required to observe our confidentiality obligations. By maintaining our commitment to these principles, we at RM will ensure that we respect the inherent trust that you place in us. 

您的隱私對我們很重要 Your Privacy Matters to Us 

本節詳細介紹了我們如何處理您在造訪本網站時可能希望向我們提供的任何個人資訊。

This section provides specific details of how we treat any personal information you might wish to provide us when you visit this site. 

資料安全 Data Security 

安全是我們的首要任務。 RM 將始終努力確保您的個人資料免受未經授權或意外的存取、處理或刪除。 我們透過實施適當的實體、電子和管理措施來維護您的個人數據，以維持對資料安全的承諾。

Security is our top priority. RM will always strive to ensure that your personal data will be protected against unauthorized or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data. 

我們的網路伺服器受到「防火牆」的保護，並且我們的系統受到監控以防止任何未經授權的存取。 我們不會透過普通電子郵件向您發送個人資訊。 RM 將採取一切實際措施確保個人資料的保存時間不會超過必要的時間，並且 RM 將遵守香港特別行政區有關保留個人身份資訊的所有法律和監管要求。

Our web servers are protected behind "firewalls" and our systems are monitored to prevent any unauthorized access. We will not send personal information to you by ordinary email. All practical steps will be taken to ensure that personal data will not be kept longer than necessary, and that RM will comply with all statutory and regulatory requirements in the Hong Kong Special Administrative Region concerning the retention of personally identifiable information. 

安全保障 Security Assurance 

您和 RM 在防範網路詐欺方面都扮演著重要角色。 您應該小心，確保您不會有意或無意地分享、提供或促進未經授權的使用，以確保您的個人詳細資料（包括您的使用者名稱和/或密碼）不會受到損害。 請勿分享您的使用者名稱和/或密碼或允許他人存取或使用您的使用者名稱和/或密碼。 您應該透過保密來保護您的唯一使用者名稱和密碼。 切勿將其寫下來或與任何人分享這些詳細資訊。 RM 絕不會要求您提供使用者名稱和/或密碼，以確保您是唯一知道此資訊的人。 選擇更改您的唯一使用者名稱和密碼時，請勿使用易於識別的資訊（例如您的生日、電話號碼或姓名的可識別部分）來建立它。

Both you and RM play an important role in protecting against online fraud. You should be careful that your personal details including your Username and/or Password are not compromised by ensuring that you do not knowingly or accidentally share, provide or facilitate unauthorized use of it. Do not share your Username and/or password or allow access or use of it by others. You should safeguard your unique Username and Password by keeping it secret and confidential. Never write them down or share these details with anyone. RM will never ask you for your Username and/or Password, to ensure that you are the only person who knows this information. When choosing to change your unique Username and Password, do not create it using easily identifiable information such as your birthday, telephone number or a recognizable part of your name. 

個人資訊的收集 Collection of Personal Information 

Cookie 的使用 - 您對本網站的造訪可能會被記錄，以便分析網站的訪客數量和一般使用模式。 其中一些資訊將使用「cookies」收集。 Cookie 是自動儲存在個人電腦網路瀏覽器上的一小段信息，可由本網站檢索。 Cookie 可以透過儲存有關您在網站上的偏好的資訊來使網站更加有用，從而使網站所有者能夠為其用戶提供更多有用的功能。 「cookies」收集的資訊是匿名匯總的研究數據，不包含姓名或地址信息，也不包含任何人可以透過電話、電子郵件或任何其他方式與您聯繫的資訊。 大多數瀏覽器最初設定為接受 cookie。 如果您願意，您可以將瀏覽器設定為停用 cookie 或在設定時通知您。 但是，禁用它們後，您可能無法充分利用我們的網站。

Use of Cookies - Your visit to this site may be recorded for analysis on the number of visitors to the site and general usage patterns. Some of this information will be gathered using "cookies". Cookies are small bits of information that are automatically stored on a person's web browser in their computer that can be retrieved by this site. Cookies can make the site more useful by storing information about your preferences on sites, thus enabling website owners to provide more useful features for their users. The information collected by "cookies" is anonymous aggregated research data and contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, by disabling them, you may not be able to take full advantage of our website. 

行銷推廣 Marketing Promotions 

有時，我們可能會收集本網站訪客以及參加競賽或促銷活動（線上或透過電話或在我們的分支機構之一）的個人的個人資訊。 此類資訊僅從自願向我們提供個人資訊的個人收集。 我們可能會使用這些資訊向他們提供我們認為他們可能感興趣的家庭、教育、旅行、交通、銀行、保險、健康、娛樂和其他消費產品和服務的建議。 我們也可能邀請訪客造訪本網站參與市場研究和調查以及其他類似活動。 您可以選擇透過電子郵件接收行銷和其他促銷材料。 如果您確實收到電子郵件或促銷直郵郵件，您始終有機會選擇退出。 如果您隨時希望我們停止向您發送直接郵件，請透過發送電子郵件至 support@rmhelpers.com 與我們的代表聯繫，並註明您的姓名和手機號碼。 然後，我們將在 30 天內根據您的請求採取行動，並確保您不會參與未來的直接行銷促銷活動，而無需您支付任何費用。 如果我們確實要求您提供個人信息，我們將始終明確收集此類個人資訊的目的，並確保僅將其用於收集時指定的目的。

Occasionally we may collect personal information from visitors to this site and those individuals that participate in a contest or promotion (online or over the telephone, or at one of our branches). Such information is only collected from individuals who voluntarily provide us with their personal information. We may use this information to advise them household, education, travel, transportation, banking, insurance, health, entertainment and other consumer products and services, which we think, may be of interest to them. We may also invite visitors to this site to participate in market research and surveys and other similar activities. You can choose to receive marketing and other promotional materials by email. If you do receive email or promotional direct mailings, you will always have an opportunity to opt-out. If at any time you would like us to cease sending you direct mailings, please contact our representatives by sending us an e-mail to support@rmhelpers.comstating your name and mobile phone number. We will then, at no cost to you, act on your request within 30 days and ensure that you are not included in future direct marketing promotions. If we do ask you to provide personal information, we will always specify the purpose for which such personal information is collected and ensure that it is only used for the purpose specified at the time of collection. 

個人資料（私隱）條例（「條例」）的客戶通知 Notice to Customers Relating to the Personal Data (Privacy) Ordinance (the 'Ordinance') 

本聲明由 RM 依據香港特別行政區個人資料（私隱）條例（「該條例」）作出。 該聲明旨在告知您收集個人資料的原因、個人資料的使用方式以及資料存取請求的處理對象。 客戶有時需要向RM提供與開立或延續帳戶、設立或繼續聘用外籍家庭傭工或提供聘用外籍家庭傭工服務或遵守任何已頒布的法律或指引有關的資料由監管機構或其他機構。 未能提供此類數據可能會導致 RM 無法提供此類服務或繼續提供此類服務或遵守監管機構或其他機構頒布的任何法律或準則。 在維持關係的正常過程中，例如當客戶僱用外籍家庭傭工或與外籍家庭傭工續約僱傭合約時，也會向客戶收集資料。 與客戶相關的數據可用於以下目的：

• 聘請外籍家庭傭工服務及向顧客提供此等相關服務的日常運作；
• 確保為客戶提供持續的相關服務；
• 設計外籍家庭傭工僱用服務或相關產品供顧客使用；
• 滿足根據對 RM 或其任何分支機構具有約束力的任何法律的要求或根據監管機構或其他機構發布的 RM 或其任何分支機構應遵守的任何指導方針進行披露的要求；
• 與之相關的目的。 RM 持有的有關客戶的資料將會保密，但 RM 可能會出於所列目的向以下各方（無論在香港特別行政區境內或境外）提供該等資料：向RM 提供與其業務營運相關的管理、電信、電腦、支付或其他服務的任何代理商、承包商或第三方服務提供者；
• 對RM負有保密義務的任何其他人，包括已承諾對此類資訊保密的RM集團公司；
• 根據對 RM 或其任何分支機構具有約束力的任何法律的要求，或根據 RM 或其任何分支機構監管機構或其他機構發布的任何指導方針，RM 有義務向其披露資訊的任何人預計會遵守； 和 
• RM 集團公司； 第三方公司和服務提供者； 慈善或非營利組織。 該等資料可能會傳送至香港以外的地方。 在 RM 可能不時收集或持有的與僱用外籍家庭傭工服務有關的所有數據中，以下與客戶有關的數據（包括任何以下數據的任何更新數據）可能由 RM 提供，代表其自身和/或作為代理人：全名；聘用外籍家庭傭工的能力（作為雇主或支持者)；香港身分證號碼或旅行證件號碼；出生日期；通訊地址；與僱用外籍家庭傭工有關的任何其他必要文件和/或資訊。

This Statement is made by RM in accordance with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region ('the Ordinance'). The Statement is intended to notify you why personal data is collected, how it will be used and to whom data access requests are to be addressed. From time to time, it is necessary for customers to supply RM with data in connection with the opening or continuation of accounts and the establishment or continuation of hiring foreign domestic helper or provision of hiring foreign domestic helper services or compliance with any laws or guidelines issued by regulatory or other authorities. Failure to supply such data may result in RM being unable to provide such services or continue to provide such services or comply with any laws or guidelines issued by regulatory or other authorities. It is also the case that data are collected from customers in the ordinary course of the continuation of the relationship, for example, when customers hire or renew the employment contract with a foreign domestic helper. The purposes for which data relating to a customer may be used are as follows: 

• the daily operation of hiring foreign domestic helper services and such related services provided to customers; 
• ensuring ongoing related services provides to customers; 
• designing foreign domestic helper hiring services or related products for customers' use; 
• meeting the requirements to make disclosure under the requirements of any law binding on RM or any of its branches or under and for the purposes of any guidelines issued by regulatory or other authorities with which RM or any of its branches are expected to comply; 
• purposes relating thereto. Data held by RM relating to a customer will be kept confidential, but RM may provide such information to the following parties (whether within or outside the Hong Kong Special Administrative Region) for the purposes set out: 
• any agent, contractor or third-party service provider who provides administrative, telecommunications, computer, payment or other services to RM in connection with the operation of its business; 
• any other person under a duty of confidentiality to RM including a group company of RM which has undertaken to keep such information confidential; 
• any person to whom RM is under an obligation to make disclosure under the requirements of any law binding on RM or any of its branches or under and for the purposes of any guidelines issued by regulatory or other authorities with which RM or any of its branches are expected to comply; and 
• RM's group companies; third party companies and services providers; charitable or non-profit making organizations. Such information may be transferred to a place outside Hong Kong. Of all the data which may be collected or held by RM from time to time in connection with hiring foreign domestic helper services, the following data relating to the customer (including any updated data of any of the following data) may be provided by RM, on its own behalf and/or as agent: Full name; Capacity in respect of hiring the foreign domestic helper (as employer or supporter); Hong Kong Identity Card Number or travel document number; Date of birth; Correspondence address; Any other necessary documents and/or information in respect of hiring the foreign domestic helper. 

直接行銷中數據的使用 Use of Data in Direct Marketing 

RM 打算將客戶的資料用於直接行銷，而RM 為此目的需要客戶的同意（包括表示不反對）。 就此而言，請注意： RM 可能不時將其持有的客戶的姓名、聯絡資訊、產品和其他服務組合資訊、交易模式和行為、財務背景和人口統計資料用於直接行銷； 可以銷售以下類別的服務、產品和主題：

• 家居、教育、旅遊、交通、銀行、保險、健康、娛樂等消費性產品及外籍家庭傭工相關服務及產品；
• 獎勵、忠誠度、特權或聯名品牌計劃以及相關服務和產品；
• RM 聯合品牌合作夥伴提供的服務和產品（視情況在申請相關服務和產品時將提供該等聯合品牌合作夥伴的名稱）； 和
• 為慈善和/或非營利目的的捐贈和捐款； 上述服務、產品和主題可能由 RM 和/或提供或招攬：RM 集團公司；第三方金融機構、保險公司和/或其他服務提供者；慈善或非營利組織；

RM intends to use a customer's data in direct marketing and RM requires the customer's consent (which includes an indication of no objection) for that purpose. In this connection, please note that: The name, contact details, products and other service portfolio information, transaction pattern and behaviour, financial background and demographic data of a customer held by RM from time to time may be used by RM in direct marketing; The following classes of services, products and subjects may be marketed: 

• Household, education, travel, transportation, banking, insurance, health, entertainment and other consumer products and foreign domestic helper related services and products; 
• Reward, loyalty, privileges or co-branding programmes and related services and products; 
• Services and products offered by RM's co-branding partners (the names of such co-branding partners will be provided during the application of the relevant services and products, as the case may be); and 
• Donations and contributions for charitable and/or non-profit making purposes; The above services, products and subjects may be provided by or solicited by RM and/or: RM's group companies; Third party financial institutions, insurers, and/or other services providers; Charitable or non-profit making organizations; 

選擇退出直接行銷 Opt-out Direct Marketing 

如果客戶不希望 RM 使用或向其他人提供其資料用於上述直接行銷，客戶可以透過通知 RM 來行使他的選擇退出權。 根據《個人資料（私隱）條例》，任何個人均有權： 查詢 RM 是否持有有關他的資料以及查閱該等資料； 要求RM更正任何與他有關的不準確數據； 確定 RM 與資料相關的政策和做法，並了解 RM 持有的個人資料類型； 根據該條例的條款，RM有權就處理任何查閱資料要求收取合理費用。 本通知的任何內容均不會限制客戶根據個人資料（私隱）條例享有的權利。

If a customer does not wish RM to use or provide to other persons his data for use in direct marketing as described above, the customer may exercise his opt-out right by notifying RM. According to the Personal Data (Privacy) Ordinance, any individual has the right: to check whether RM holds data about him and of access to such data; to require RM to correct any data relating to him which is inaccurate; to ascertain the RM's policies and practices in relation to data and to be informed of the kind of personal data held by RM; In accordance with the terms of the Ordinance, RM has the right to charge a reasonable fee for the processing of any data access request. Nothing in this Notice shall limit the rights of customers under the Personal Data (Privacy) Ordinance. 

註：若中英文版本有差異，以英文版本為準。

Note: In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.